Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lovepaintinglancashire@gmail.com Please note that returns will need to be sent to the following address lovepaintinglancashire@gmail.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lovepaintinglancashire@gmail.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at lovepaintinglancashire@gmail.com

WORKSHOP BOOKINGS

Workshop fees are non-refundable once you have attended the session. By booking a workshop, you are purchasing the workshop experience and instruction, not a finished product.

Any finishing work (such as soldering, polishing, or sizing) is provided as a courtesy service with no guaranteed timeline. Finishing is not included in the workshop fee and does not constitute part of the purchased service.

Workshop Bookings — Cancellation & Refund Policy

Cancellations by you (the student):

More than 14 days before the workshop: a credit note will be issued for the full amount Less than 14 days before the workshop: no refund or credit note can be offered, as materials and preparation will already be in place Credit notes have no expiry date and can be used on any future workshop Cancellations or postponements by us:

If a workshop is cancelled or postponed due to illness or unforeseen circumstances, a credit note will be issued for the full amount Refunds are not available in these circumstances Non-attendance:

If you are unable to attend on the day, no refund or credit note can be offered Lost or Delayed Parcels

If your parcel appears to be lost in transit, we will open an investigation with the delivery carrier. Carriers require up to 28 days to investigate and locate a missing parcel before a claim can be made. We ask customers to allow this 28-day period before a replacement or refund can be issued for lost items. Workshop fees are non-refundable and are not affected by any postal dispute. We are unable to issue refunds for lost parcels until the carrier's investigation is complete